Privacy policy

Privacy Policy Summary

·We value your privacy.

· We will never send you unsolicited emails. We will email you to confirm order details or notifiy you that your order has been sent or updated.

· We will never pass/sell/give any of your personal details to a third party.

· We may contact you by phone phone to confirm any order details to ensure your order gets processed as quickly as possible. Your phone number ( like all your details ) will not be passed to any third parties.

· We aim to make our privacy policy as clear as possible.

Privacy Policy

This privacy policy sets out how Golden Charm uses and protects any information that you give Golden Charm when you use this website.

Golden Charm is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. This policy is effective from the 1st November 2008

What we collect

We may collect the following information:

· Name

· Contact information including email address

· Demographic information such as address and postcode.

· other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to process your order and provide you with a better service, and in particular for the following reasons:

·Order Processing

·To contact you in regards any queries we have or you may of noted on the order.

· When purchasing you will be asked if you want to sign up for our newsletter. If you choose to signup we will send you a maximum of 6 emails per year. You can opt out of this any time.

·We may contact you by email or phone in order to ensure your order is processed as quickly as possible.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical and electronic procedures to safeguard and secure the information we collect online. Our website is 100% SSL Protected, you will see the padlock indicating the transaction is secure on all checkout pages. We are also PCI DSS Level 4 Compliant and have a Monthly Independent Security Scan to ensure the security of your data.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis though the google analytics program and other software. All data it totally anonymised.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

· whenever you are asked to fill in a form on the website, you will be asked if you wish to subscribe to ours news letter if you wish to opt in you need to check the button. The default option is to not receive the newsletter

· if you have previously agreed to receive our bi-monthly news letter, you may change your mind at any time by writing to or emailing us or giving us a call

We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee of £3 will be payable to cover administration and postage costs. If you would like a copy of the information held on you please write to at the address on our contact page.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.